UK Delivery Details and Charges

The tables below outline our different delivery charges which will be calculated on the basis of what you are ordering, where you are asking us to deliver to and what time of day you wish us to make a delivery. You can be confident that you will only pay one delivery charge per order regardless of how many items you order (the highest applicable charge will apply).

Delivery charges are displayed in the delivery tab on each product page and will be made clear on the checkout page before payment is taken.

GRILLS:

Highlands & Islands postcodes: AB, FK, IV, KA, KW, PA, PH, LL58-LL78, TR, BT, PO30-41

Typical delivery time windows: Monday-Friday: 08:00 – 17:00 unless requested AM/PM Time slot

Your Halmo Grill will be delivered using a kerbside delivery service.  This service provides delivery of your item(s) to the kerb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials.

• Your item will be delivered on a lift gate truck and will be taken off the truck by the delivery driver.
• Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery due to damage please note refused due to damage on this receipt.
• A signature is required for all deliveries; the driver is unable to complete delivery without a signed delivery receipt.

Please note, if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck, we will be unable to complete delivery. 

If access is a problem please contact us by email team@halmogrills.com to discuss options.

HALMO Accessories:

Standard delivery to most of UK Mainland is FREE on orders over £100 from Halmo. 

Scottish Highlands & Islands postcodes: AB, FK, IV, KA, KW, PA, PH, LL58-LL78, TR, BT, PO30-41

Typical delivery time windows: Monday-Friday: 08:00 – 19:00

For most orders, you will receive a text message update the evening before your delivery. You will receive a further text message on the morning of your delivery, providing you with a 2 hour delivery window.*

*Please make sure you enter a mobile number during checkout to receive text message updates.

Delivery Arrangements

Deliveries will require a signature to confirm receipt (we strongly advise you to inspect all items carefully before signing).

Once delivered, the items ordered will become your property (provided they have been paid for in full) and your responsibility and, apart from where damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

Please make sure that you check your items carefully before you use them. We recommend that you keep your receipt or order number, which can be found on your order confirmation email because you will need it as proof of purchase in the event of any after-sales enquiry.

Unwanted Returns & Cancellations

In the UK you have a legal right, under the Consumer Contracts Regulations June 2014, to cancel your order within fourteen (14) days following your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Contracts Regulations will be processed in accordance with your legal rights.

You may not cancel orders for the following types of products:

• Electrical/Technical products which have been unsealed
• Customised or bespoke Products
• Anything of a nature that for hygiene or associated health and safety
• Fresh food

Under the Consumer Contracts Regulations June 2014 you have a duty to take reasonable care of Products whilst they are in your possession. You will receive a full refund of the purchase price of the Products.

This is not intended to be a full statement of your rights under the Consumer Contracts Regulations. Full details of your rights are available from your Local Authority’s Trading Standards Office.

How To Return A Product

If you wish to return your item, you can do so by emailing team @halmogrills.com who will be able to arrange a collection for your item. Please ensure that you provide your order number when contacting us.

Note: If you are returning the item under your 14 day right to cancel, then a collection charges will be applied.

What Gets Refunded

If you are returning the item under your 14 day right to cancel, a refund for the purchase price of the product, along with any delivery charges of that order will be issued once the products have been received back by Halmo Grills. The amount refunded will be less any relative discounts applied to the original order.

If your cancellation request is received before your order has been sent, we will issue you with a full refund. If your order has been sent already, you will be provided with instructions when you contact us.